For assistance in accessing this form please e-mail firstname.lastname@example.org or call 905-829-3336 ext. 138.
In addition, you may use the following PDF form to submit your feedback.
Feedback Form (right-click, save-as)
Completed forms can be sent by e-mail to email@example.com or mailed to:
1315 North Service Road East, Suite 303
Oakville, Ontario L6H 1A7
Providing Accessibility to Services at Spark Power Corporation
Spark Power Corporation is committed to providing equal access to our services to all our current and potential customers, including those with any type of disability. This policy applies to all Spark Power Corporation operating companies (including Spark Solar Development Ltd., Spark Solar Management Inc., Northwind Solutions Group Inc., Rondar Inc,. and Spark Energy Canada Corporation) and Spara Capital Inc (a related business).
Our goal is to ensure that the Policy and related practices and procedures are consistent with the following four core principles:
- Dignity – Persons with a disability must be treated as valued customers who are as deserving of service as any other customer.
- Equality of Opportunity – Persons with a disability should be given an opportunity equal to that given to others to obtain, use, and benefit from our goods and services.
- Integration – Where possible, persons with a disability should benefit from our goods and services in the same place and in the same or similar manner as any other customer.
- Independence – Goods and services must be provided in a way that respects the independence of persons with a disability. To this end, we will always be willing to assist a person with a disability but will not do so without the express permission of the person.
Any customer that requires a service animal will be allowed to have the service animal accompany him/her to any area within Spark Power’s office locations that is accessible to customers or the general public. Animals are considered service animals if:
- it is readily apparent that the animal is used by the person for reasons related to his or her disability; or
- the person provides a letter from a physician or nurse confirming that the person requires the animal for reasons related to the disability.
If the Company becomes aware that the presence of any service animal adversely affects the health of any employee or member of the public, every effort will be made to ensure that both the health and safety rights of the individuals and the accessibility rights of customer are met. If no solution can be reached to meet both goals, the health and safety of any individual will take priority and the Company will find an alternate means to provide the service to the customer or member of the public.
Any customer or member of the public that requires a support person will be allowed to have the support person accompany him/her to any area within Spark Power’s location that is accessible to customers. Support persons are identified as such if:
- it is readily apparent that the person is providing assistive support to someone with a disability; or
- the person provides a letter from a physician or nurse confirming that the person requires the support person for reasons related to the disability.
If the customer is attending training or any other meeting that includes the company providing meals, we shall also provide for any support person.
Customers or the general public with a disability are permitted, where possible, to use their own assistive device when on our premises. Examples of an assistive device include a walking cane or hearing aid.
If there is a physical, technological or other type of barrier that prevents the use of an Assistive Device on our premises, we will first try to remove that barrier. If we are not able to remove the barrier, we will ask the person how he/she can be accommodated and what alternative methods of service would be more accessible to him/her. We will make best efforts to provide an alternative means of assistance to the person with a disability.
Staff will be provided with instructions on how to use equipment or devices available at our office location or otherwise provided by our organization as applicable.
All staff that interact with actual or potential customers or who develop our policies, practices and procedures governing our provision of goods and services have been trained on this policy, as well as on ways to appropriately communicate with persons with disabilities. The training is part of new hire orientation for those staff hired into customer service and/or customer interaction roles or roles with policy, practices, and/or procedure development responsibilities.
Our training includes:
- An overview of the Customer Service Standard
- The Company’s Policy
- Instructions on what to do if a person with a disability is having difficulty accessing our premises and/or services
- Our Feedback Process
- Instructions to staff on how to use equipment or devices available on our organization’s premises or otherwise provided by our organization
- Information on ways to appropriately communicate with persons with disabilities.
The initiatives in place reflect the requirements of the Accessibility for Ontarians with Disability Act.
We recognize that we cannot anticipate, and thus remove, all barriers. Therefore, Spark Power has implemented a process by which individuals can provide feedback specific to any experience related to accessing our services. The feedback form will be made available on the Company website.
This policy, including the training and feedback process, will be reviewed as required for ongoing compliance.
This policy is available and can be provided to any member of the public upon request.